Error: 429

Installation and setup related issues.

Moderator: jr

Xorcist
Posts: 3
Joined: Sun Jan 13, 2013 8:05 pm

Error: 429

Post by Xorcist »

I recently installed BullZip PDF Printer on a Lenovo ThinkPad T530, Windows 7 64bit.

Attempting to print a test page I get the following message:

An error occurred.
Error 429: Error creating object: Bullzip.PdfSettings
Source: LoadConfig::GUI
Internal hint: Get the configuration for this PDF generation


Attempting to configure the printer I get the following message:

An error occurred.
Error 429: Error creating object: Bullzip.PdfUtil
Source: GUI
Internal hint: Check if options are disabled


Any ideas why? I ran Process Monitor and captured a log, but can't really make heads or tails of it. I do see some lines of interest though...

12:52:53.8929820 PM gui.exe 6488 RegQueryKey HKCU\Software\Classes SUCCESS Query: Name
12:52:53.8929901 PM gui.exe 6488 RegQueryKey HKCU\Software\Classes SUCCESS Query: HandleTags, HandleTags: 0x1
12:52:53.8929974 PM gui.exe 6488 RegOpenKey HKCU\Software\Classes\Bullzip.PdfUtil NAME NOT FOUND Desired Access: Maximum Allowed
12:52:53.8930055 PM gui.exe 6488 RegOpenKey HKCR\Bullzip.PdfUtil NAME NOT FOUND Desired Access: Maximum Allowed
12:52:53.8930140 PM gui.exe 6488 RegCloseKey HKCU\Software\Classes SUCCESS
12:52:53.8930247 PM gui.exe 6488 RegQueryKey HKCU SUCCESS Query: HandleTags, HandleTags: 0x0
Xorcist
Posts: 3
Joined: Sun Jan 13, 2013 8:05 pm

Re: Error: 429

Post by Xorcist »

I checked and the following registry keys:

[HKEY_CLASSES_ROOT\Bullzip.PdfUtil]
[HKEY_CLASSES_ROOT\CLSID\{F9444F96-C32A-4745-9FF3-9059B92CDAB0}]
[HKEY_CLASSES_ROOT\Bullzip.PdfSettings]
[HKEY_CLASSES_ROOT\CLSID\{F6C83BBD-F620-4F13-8320-9C51D1996EC4}]

that have been created on other machines, were not created on this one.

Could it be an issue with Windows 7 64bit SP1? I was installing as Administator, so I'm pretty sure it shouldn't be a permissions issue...

anyone have any ideas?
Xorcist
Posts: 3
Joined: Sun Jan 13, 2013 8:05 pm

Re: Error: 429

Post by Xorcist »

Anyone? Is looks like the installer is just not adding the registry keys it needs. What are the reasons why this might happen? I installed Bullzip PDF Printer on a separate machine and it worked flawlessly, now this was a Windows 32bit SP1 machine as opposed to my Widows 64bit SP1 machine, and it definitely added the associated registry keys on the 32bit machine, so what gives?
jr
Site Admin
Posts: 500
Joined: Sun Mar 26, 2006 12:28 pm

Re: Error: 429

Post by jr »

Hi,

Please use the contact form to start an email conversation on this. I would love to have a screen sharing session with you to locate the problem if you like :-)

Regards,
Jacob
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