Bullzip very slow through a slow Citrix-Connection

[logodrillo]

Hi,
I have a Windows 2k3 Server with Citrix Presentation Server 4 and Bullzip vers. 3.00.352 with ghostscript 8.6 installed.
When I start a Citrix-Connection from inside our network, Bullzip works fine and the pdf documents comes out very fast.
But if I connect from outside our network with a slow dsl connection to the Citrix Server, then bullzip takes allmost 3 or even more minutes until it prints the pdf documents.
Thats very annoying for our users and mostly they than just cancel the job.
Does anyone has an idea how to solve this problem?

[jr]

Hi,

I know this was a while ago. Do you remember if the Bullzip Printer was installed on the Citrix server or on your local computer?

Regards,
Jacob

[logodrillo]

Hi,
thanks for your answer.
The Bullzip Printer and Ghostscript is installed on the Citrix Server not on local computers.
I'm still having the same problem. My users now, just don't print pdf document over citrix anymore.

[jr]

Is it possible that you could post your environment variables to me?

1) Open a command prompt
2) Type the following command:

SET > x.txt

3) Post the content of x.txt on this thread

Regards
Jacob

[logodrillo]

Hi,

here are the environment variables of our citrix server:


ALLUSERSPROFILE=M:\Dokumente und Einstellungen\All Users
APPDATA=M:\Dokumente und Einstellungen\Administrator\Anwendungsdaten
ClusterLog=M:\WINDOWS\Cluster\cluster.log
CommonProgramFiles=M:\Programme\Gemeinsame Dateien
COMPUTERNAME=xxxxxxxx
ComSpec=M:\WINDOWS\system32\cmd.exe
DEFLOGDIR=M:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\DesktopProtection
FP_NO_HOST_CHECK=NO
HOMEDRIVE=M:
HOMEPATH=\Dokumente und Einstellungen\Administrator
LOGONSERVER=xxxxxxxx
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
Path=M:\WINDOWS\system32;M:\WINDOWS;M:\WINDOWS\System32\Wbem;M:\Programme\Citrix\System32\Citrix\IMA;M:\Programme\Citrix\System32\Citrix\IMA\Subsystems;M:\WINDOWS\System32\Citrix\IMA;M:\Programme\Citrix\system32;M:\Programme\Symantec\pcAnywhere\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 3, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0403
ProgramFiles=M:\Programme
PROMPT=$P$G
SESSIONNAME=Console
SystemDrive=M:
SystemRoot=M:\WINDOWS
TCP_NODELAY=1
TEMP=M:\DOKUME~1\ADMINI~1\LOKALE~1\Temp
TMP=M:\DOKUME~1\ADMINI~1\LOKALE~1\Temp
USERDNSDOMAIN=xxxxxxx
USERDOMAIN=xxxxxxx
USERNAME=administrator
USERPROFILE=M:\Dokumente und Einstellungen\Administrator
VSEDEFLOGDIR=M:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\DesktopProtection
windir=M:\WINDOWS

[jr]

Got it!

The problem is that most windows distributions of Ghostscript have hardcoded references to the C drive in their search paths. This makes the Ghostscript access the C drive to look for files if they are not the normal resource search path. On Citrix systems, where the C drive is a mapped drive from the client computer, this process is very slow. It has to cross the network every time it looks for a missing resource file, such as a font. In order to prevent this from happening Ghostscript must be compiles with a different set of parameters.

If you download the latest gslite.exe distribution then the Ghostscript dll is patched to prevent this behavior. You can install it and overwrite the previous version installed. By default it is installed in C:\Program Files\Bullzip\PDF Writer\gs.

http://www.bullzip.com/download/gsl/gslite.exe

Let me know if it solves your problem.

Regards,
Jacob

[tompat]

Hello,

I have the latest version of Bullzip and Ghostscript installed on a Citrix environment. I am experiencing the same issues described below where it take a very long time for the PDF file to be written. Jacob mentioned that Ghostscript dll is patched to prevent this behavior, but it is not working for me.

I have disabled access to my local C drive from Citrix, but this has not helped.

Does anyone have any ideas?

Many thanks,

Tom

[marttali]

tompat wrote:
> Hello,
>
> I have the latest version of Bullzip and Ghostscript installed on a Citrix
> environment. I am experiencing the same issues described below where it
> take a very long time for the PDF file to be written. Jacob mentioned that
> Ghostscript dll is patched to prevent this behavior, but it is not working
> for me.
>
> I have disabled access to my local C drive from Citrix, but this has not
> helped.
>
> Does anyone have any ideas?
>
> Many thanks,
>
> Tom

Hi Tom,

did you ever found out what was the reason ?
I'm experiencing the same, extremely slow PDF creation.